Returns & Exchanges

At Hentley Farm, we strive to ensure every bottle and gourmet product meets our high standards of excellence. If your selection is damaged or faulty, we offer a straightforward return process to ensure your satisfaction.

Return Process

• 1.
  Contact Our Team

  Email our customer service department within 14 days of receipt, providing your order number and details regarding the issue with your wine or food product.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged shipping carton or the specific fault with the product to help us expedite your claim with our quality control team.

• 3.
  Secure Packaging

  Once your return is authorized, please repack the items securely in their original packaging to prevent any further damage during the transit back to our cellar door.

• 4.
  Refund or Replacement

  After we receive and inspect the returned goods, we will issue a full refund to your original payment method or dispatch a replacement bottle at no additional cost.